Please carefully read and agree to the following terms and conditions. Attach the booking fee and provide complete information to secure your spot and room reservation.

If you cancel your booking at least 30 days before the start date of the PADI course or package, you will not be charged any additional fees.

We require a cancellation request to be submitted by emailing us at [email protected].

Once the cancellation request is received, a refund will be initiated. We advise submitting a cancellation request at least 30 days before the scheduled start date to ensure a smooth process.

Changes to bookings and cancellations will not be permitted once payment has been confirmed, except under the circumstances outlined above. Cancellations due to a change of mind will not be accepted.

Non-Refundable Bookings

All bookings are non-refundable except in the following cases:

Eligibility & Amount

Refunds will only be considered for bookings made directly through tiomandivebuddy.com or any TDB customer service channel.

For bookings made through our website, only 90% of the total amount will be refunded, with a 10% fee deducted.

Refund Request Requirements

Refund Process

Your refund will be issued once we have reviewed and approved your request. A 10% fee will be deducted from your refund amount.

We reserve the right to reject any refund requests that are deemed unfit or unreasonable.

Fun Dive package prices may be subject to change if there is an increase in the price of RON95 fuel.

This policy ensures customers are informed of potential price adjustments due to fluctuations in fuel costs.

The content of these terms and conditions may be changed, moved, or deleted at any time. Tioman Dive Buddy reserves the right to change contents without prior notice. Any violation of these terms will result in immediate action against the offender(s).

Site Contents & Copyrights

Unless otherwise noted, all materials — including images, illustrations, designs, icons, photographs, video clips, and written materials — that appear on this site are copyrights, trademarks, trade dress, and/or other intellectual properties owned, controlled, or licensed by Tioman Dive Buddy (M) Sdn. Bhd.

Comments & Feedback

All comments and feedback should be directed to [email protected]. Users agree that no comment submitted will violate any rights of any third party. Content that is unlawful, abusive, or obscene will not be tolerated. Users are solely responsible for their comments.

Product Information

We cannot guarantee all products will appear exactly as shown on your monitor, as display may vary depending on your screen settings.

Newsletters

Users agree that Tioman Dive Buddy may send newsletters regarding news, products, and promotions via email.

Indemnification

Users agree to defend, indemnify, and hold tiomandivebuddy.com harmless from and against any claims, damages, costs, and expenses — including attorneys' fees — arising from or related to use of the site.

Links to Other Sites

Access to third-party sites is at your own risk. Tioman Dive Buddy will not be related to or involved with any third-party website if the user's content or products are damaged or lost through such connection.

Inaccuracy of Information

From time to time, information on tiomandivebuddy.com may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, or availability. We reserve the right to correct errors and edit information without prior notice.

Termination

This agreement is effective unless and until terminated by the customer or Tioman Dive Buddy. Customers may terminate at any time. Tioman Dive Buddy may also terminate this agreement without prior notice and deny access to customers who are unable to comply with these terms.

Shipping & Delivery

Payments

All goods purchased are subject to a one-time payment. Payment can be made through various methods including Visa, MasterCard, or online payment methods.

Payment cards (credit or debit) are subject to validation checks and authorisation by your card issuer. If we do not receive the required authorisation, we will not be liable for any delay or non-delivery of your order.

Your Privacy

We respect the privacy of your personal information and strive to maintain confidentiality. The objective of collecting your personal data is to deliver products and services, for future marketing purposes, and to improve our services. Only authorised employees have access to your personal information.

We will not disclose customer information to third parties except where it is part of providing a service (e.g. arranging product delivery, conducting security checks, customer research and profiling), or where we have your express permission.

Your Consent

We will not sell your name, address, email address, credit card information, or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.

Communication & Marketing

If you have made a purchase, we may occasionally update you on latest products, news, and special offers via email, post, or telephone. All members have the option to opt-out of marketing communications by visiting 'Your Details' in 'Your Account' on the website, or by clicking the 'unsubscribe' link in any email communications.

Disclosure of Your Information

We may disclose your personal information to any of our group companies, or to third parties in the event that Tioman Dive Buddy (M) Sdn. Bhd. sells or acquires any business or assets, or if we are under a duty to disclose in order to comply with any legal obligation, enforce our terms, or protect the rights, property, or safety of the company, our customers, or others.

Third-Party Sites

Our site may contain links to and from partner networks, advertisers, and other third parties. These websites have their own privacy policies and we do not accept any responsibility or liability for them.

Checking Your Details

You may verify details you have submitted by contacting us. Our security procedures mean we may request proof of identity before revealing information. We strongly recommend not using the browser's password memory function.

What Are Cookies?

A cookie is a small information file sent to your computer and stored on your hard drive. If you have registered with us, your computer will store an identifying cookie which saves time on return visits by remembering your email address. You can change your browser settings to prevent cookies being stored without your explicit consent.

Site Statistics

We may disclose aggregate, anonymised statistics about visitors and purchases as required by our investors. We use independent measurement and research companies to gather visitor data using cookies and embedded code. This information is used to improve our services.

We are always pleased to hear from our customers. If you have any questions or feedback, or if you would like us to stop processing your information, please do not hesitate to contact us.